Telephone Systems

Call Recording Systems

Do you operate in financial services? Are your staff vulnerable to abusive calls? Do you offer professional advice over the phone? Would your call centre efficiency increase if you could monitor calls for training purposes?

Protect and improve your business with a call recording system

These are just some of the reasons why your UK might need to record calls. If you need to install or upgrade a call recording system, Telephone Systems (UK) has the products and experience to advise you and install the perfect system.

Protect your organisation and improve customer service

Clear, timed, and properly archived voice recordings can protect you from disputes and help you improve customer service. The latest call recorders mean that even small organisations can benefit from easy to use voice recording that helps in the following areas.

  • Liability (regulatory compliance and dispute resolution)
  • Quality control (improve staff skills and customer satisfaction)
  • Security (detection and deterrence)
  • Training (staff coaching for service improvement)
  • Market research (gaining valuable data)

Call recording systems are a valuable business investment

Although voice recording has historically focused on creating audit trails for legal purposes, it’s increasingly used to improve customer service and gain valuable marketing data. Many forward looking organisations view call recording as a business investment rather than just another cost – and it often leads to fast payback.

Telephone Systems (UK) can help

Telephone Systems (UK) offers a full range of systems from basic call recording to network-based installations and powerful Enterprise-wide applications. We’re locally based to help you choose the perfect solution with all the functionality you require to protect and improve your business.

Contact us for more information about call recording systems or our other computer telephony and voice mail systems. Alternatively, browse further to learn more about CommsOffice Voice™ – our preferred call recording system.